Thursday, 20 June 2013

Tripadvisor Certificate of Excellence

Love or hate Tripadvisor, there's one thing for sure many people who want to try somewhere for the first time use it like a crystal ball... how good will my experience really be?

Of course Tripadvisor is open to abuse. TV documentaries have shown how some unscrupulous hoteliers 'big up' their own hotels whilst putting false reviews of competitors TUT TUT. How hotels expect to get a good reputation if they're so focused on themselves rather than the customer is beyond us.

There's always room for improvement and the customer paying the bill has every right to say how they think hoteliers can do it better, whether they do that in the public domain or not is not always something a hotel can manage. Customers expectations and benchmarks vary wildly; what's fantastic for one is second rate for another. With little or no opportunity for hoteliers to respond, without looking like a whinging pom, a hotel's online reputation is a pathway that can be paved with gold or can drop into an abyss in a flash. We say always aim for the highest common denominator and treat every guest like a king!

It's this policy that has won Holdsworth House another Tripadvisor Certificate of Excellence for the third year running. For us this means not only do we aim to give everyone good service, but that we acknowledge that we're always learning and we're always trying our best. Occasionally things do go wrong, but it's rare and the customer can be assured we'll always go out of our way to make it right.  We're not afraid of Tripadvisor, we embrace it, so we're already looking forward to a Certificate of Excellence 2014!

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